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Company Notices

January 10, 2020 

Dear Valued Customers, 

Recently, Whidbey SeaTac Shuttle & Charter received "The BEST of Whidbey" for BEST Transportation Company, and BEST
Customer Service, attesting to our high standards for providing the most safe, economical and customer-oriented service on
Whidbey Island. Thank you for your votes and support! In keeping with our customer service standards, we are notifying you,
our loyal customers, of several cost increases imposed on us by both Federal and State legislation: 

• First, the U.S. Department of Transportation, Federal Motor Carrier Safety Administration(FMCSA) created a new CDL
Driver Entry Level Training Registration Program, and a FMCSA Drug and Alcohol Clearing House which enables a secure
on line database of all CDL drivers in the nation. These regulations require increased registration and administration costs.
• Second, at the state level, Washington State Ferries has increased fares on both vehicles and passengers, and the
Washington State Department of Labor and Industries increased minimum wages.

These increases are impacting the entire transportation industry. While we have employed several internal cost cutting
measures, it is necessary for us to implement a fare increase per direction of travel ($2.00 each way) on airport shuttle
reservations, effective January 11, 2020. All of us at Whidbey SeaTac Shuttle and Charter greatly appreciate your business
and your understanding, we look forward to serving all your transportation needs now and in the future.
Please call our office with any concerns or questions regarding this fare increase. 

D'Arcy Morgan, Owner/Operator

Whidbey SeaTac shuttle will not operate our service on the following days: 

Easter Sunday April 12, 2020
Thanksgiving Day November 26, 2020
Christmas Day December 25, 2020
New Years Day January 1, 2021

Please ask your customer service repesentive if you have any questions. 

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SeaTac Updates

We currently board outside Door 2 or 00.  The Port of Seattle is expected to move the counters and close Door 00 for the construction of the international arrival terminal in the near future, we will continue to operate out of Door2 when this happens.  

It has become increasingly difficult to maintain an accurate schedule in recent years for a variety of reasons. This is due to the large amount of traffic gridlock now encountered on our roads and highways, highway construction, accidents, weather and a variety of other causes for delays. Therefore a wise traveler allows at least a two hour interval between the scheduled airport arrival and the flight time. As you know airports are also crowded and long lines are typical. Be patient and safe!

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Paine Field Updates

On Island Service is available to/from all our Whidbey Island Stops and Clinton Ferry to serve Paine Field.  To/From Mukilteo Ferry Terminal and Paine Field cabs and other service providers are being used regularly now.  We recommend Yellow Cab of Washington for your connection to Paine Field. They can be reached at 425-609-7777. 

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Browser Requirements

For your protection, our credit card processor requires that you use the latest version of the browser you are trying to use.  If you run into this issue, please update your browser, select an other browser or call our office to place your reservation.   Please note that Internet Explorer may not work and requires a upgrade to Edge, the newest browser from Microsoft.  

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