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Fares and Passengers | Ticket Limitations, Redemption and Online Reservations
Animals and Baggage | Schedule Maintenance and Stopovers | Parking Policy | Miscellaneous | Web Site Privacy Policy
Fares and Passengers
- Peak Season Fares
Fares for all classes of passengers will increase on May 1st through the 2nd Saturday in October each year concurrent with the implementation of the Washington State Ferry peak season fares on the Mukilteo/Clinton Ferry Route. See Peak Season rate table.
- Round Trip Fares
Except as otherwise provided, round-trip adult fares will be $8.00 less than the sum of two (2) one-way adult fares. Round Trip Same Day Fares are the same as a round trip Youth fare.
- Adult Fares
Published fares are adult fares and apply to passengers who have reached or passed their 16th birthday. Except as otherwise provided, a round-trip adult fare will be $8.00 less than the sum of two (2) one-way adult fares.
- Senior, Military, Travel Agent & Industry Members
Senior, military, travel agent & industry fares will be $4.00 less than the regular one-way adult fare. Except as otherwise provided, a round-trip senior and military (active-duty, dependent, or retired) travel agent or industry fare will be $8.00 less than the sum of two (2) one-way senior, military, travel agent or industry fares.
- Youth/Children
Children under 2 years of age, when accompanied by a ticketed adult passenger, and not occupying a seat, will be carried FREE of charge. Children under 16 years of age, occupying seats, will be charged 50% percent of the adult fare, adding sufficient cents to make the fare end in "0" or "5."
Children 4 years of age and under or less than 40 pounds who occupy a passenger seat should be seated in an approved car child seat provided by the adult passenger. If they occupy a seat they must pay a Youth fare. All children under 13 must be accompanied by a ticketed adult. Children 13 thru 17, traveling alone, must have a minor release form signed by a parent or guardian.
- Travel Agents & Industry Members
Except as otherwise provided, round-trip Travel Agent & Industry fares will be $8.00 less than the sum of two (2) one-way Travel Agent fares.
- Frequent User Fares
Passengers traveling 10 round-trips within the preceding 6 months will receive 1 round-trip of the same or lesser value class fare. Passengers traveling 10 one-way trips within the preceding 6 months will receive 1 one-way trip of the same or lesser value class fare. The trip has no cash value.
- Group Discount
Groups of 4 or more booked under the same reservation number will receive a ten percent (10%) discount on the total reservation.
- Hotel or Motel Service
Through passengers booked on the same reservation and traveling between Whidbey Island and SeaTac who desire to be dropped off or picked up at a hotel or motel within one mile of SeaTac or within 1 mile of Oak Harbor will be charged $2.00 per reservation for drop off or pick up per reservation in addition to the sum of applicable fares as listed above.
- National Security
Through passenger(s) booked on the same reservation and traveling between a federal reservation or military installation with security procedures in effect and SeaTac who desire to be dropped off or picked up on those installations will be charged a $2.00 security fee per reservation for pick up or drop off per reservation from the installation in addition to the sum of applicable fares.
- Refusal of Service
The company may refuse service to a person when:
- In the company's judgment, providing the service would be hazardous, unsafe, or dangerous to persons or property;
- In the company's judgment, driveways or roads are improperly constructed or maintained, do not have adequate turn arounds, or have other unsafe conditions;
- The customer has an outstanding amount due to the company;
- The customer refuses to allow company personnel, drivers, agents, or representatives access to baggage or other materials prior to it being loaded in or on the vehicle;
- The customer appears to be under the influence of drugs or alcohol; or
- The customer attempts to bring onboard the vehicle materials that would be detrimental to the safety or comfort of other passengers.
- A company may refuse service to a person under other conditions that would be detrimental to the safety and comfort of passengers when those conditions are contained in the company's filed tariff and time schedule
Ticket Limitations, Redemption and Online Reservations
- Ticket limitations, changes, cancellations and refunds
One-way tickets will be good for 180 days from the date of sale. Round-trip tickets will be good for 180 days from the date of sale. A $10.00 transaction fee per person will be charged when reservations are re-scheduled or cancelled. A $5.00 transaction fee per person will be charged when reservations are re-scheduled or cancelled within 4 hours of placing the reservation. Changes are not allowed after the scheduled departure time of the reservation. Reservations may not be changed to a date more than 90 days from the date of the original reservation. Customers who fail to show up by the scheduled departure time of their reservation at the designated pick-up point or who have not canceled or changed their reservation at least 24 hours prior to that time are not eligible for a refund. Refunds or credits for future travel will be made if the cancellation or change was caused by an airline delay or cancellation. Refunds or credits for future travel may be granted by the company due to other extenuating circumstances.
- Ticket Redemption
Unused tickets will be redeemed at the purchase price. Unused portions of round trip or commutation tickets will be redeemed by charging the regular fare or fares for the portion or portions used and refunding the balance of the purchase price except as provided for in the Ticket Limitations section of these rules.
- Online Reservations
Online reservations must be made at least 1 day in advance. If your desired departure time is less than 1 day in advance, please contact us by phone to place your reservation. Note that if you will be traveling to Sea-Tac International Airport for an outbound flight, it is recommended that you arrive at the airport at least 2 hours in advance of your flight's scheduled departure time. If you are flying into Sea-Tac for our shuttle it is recommended that you land at least 45 minutes prior to your scheduled shuttle departure time. Please keep this in mind while booking your Whidbey-SeaTac Shuttle reservation.
Animals and Baggage
- Animals
Generally dogs, cats and other live animals or birds will not be carried. Exception: Service dogs traveling with sight or hearing-impaired passengers will be carried free of charge. Service dogs will not be permitted to occupy a seat, but must lie or stand at the feet of the passenger. Other pets will be transported by prior arrangement at the sole discretion of the company. Permitted animals must be housed in pet carriers provided by passenger. All pets will be stowed in the luggage compartment. The following rates apply for the transportation of pets. All pet carrier sizes must comply with the baggage limitations and will be charged a $10.00 fee.
- Oversize, overweight or excess baggage
You may carry 2 full sized bags per paying passenger plus one additional hand-carry and one personal item such as a purse, briefcase or laptop computer. Each full sized bag may weigh up to a maximum of 50 pounds and measure up to 62 linear inches (length + width + height). Items in excess of 50 pounds or 62 linear inches and ALL bicycles will result in a charge of $10 and will be carried on a space available basis. Bags in excess of the allowed total number of bags will result in a charge of $10 per bag. Passengers bringing allowed overweight baggage will be responsible for the loading and unloading of that bag. No single piece of checked baggage may weigh more than 70 pounds.
- Baggage Liability
This company does not accept checked baggage. Checked baggage means passenger baggage that is accepted for transportation but is not carried in the passenger compartment of the vehicle. Most airporters do not provide checked baggage service. Baggage is placed in a secured portion of the passenger compartment that is separate from the seating area and accessed from the back of the vehicle. Should the company accept any checked baggage it is required to be liable for checked baggage at the rate of $100.00 per child and $250.00 per adult. It is further required to provide excess liability of up to $1000.00 per adult fare for checked baggage for an additional fee. A fee of $10.00 plus $2.00 per $100.00 (or any portion thereof) of excess valuation would be charged. Baggage contents would be subject to inspection and verification prior to issuing excess valuation. In such case forms would be available from the business office or the driver.
Schedule Maintenance and Stopovers
- Schedule Maintenance
Carrier will not be liable for delays caused by accidents, breakdowns, bad conditions of roads, ferry closures, storms or other conditions beyond the control of the carrier and does not guarantee arrival at, or departure from, any point at any specific time. The carrier endeavors to maintain the time schedules, but does not guarantee to be able to do so at all times due to conditions listed above.
- Stopovers
Stops will be allowed at any safe point as determined by the company on a case by case basis, on the route within the limit of the ticket, upon notice to the agent or bus driver provided it does not interfere with the schedule or safety. A $2.00 fee may be assssed for each reservation by the company for each intermediate stop. Any such stops are at the discretion of the company or driver and must be by prior reservation.
Parking Policy
Whidbey-SeaTac Shuttle is not responsible for damage or theft to vehicles parked while waiting for transportation, using Whidbey-SeaTac Shuttle to or from Sea-Tac International Airport, or on travel away from Sea-Tac International Airport. We do not offer parking at all stops. At those we do offer parking it is extremely limited, on a first come first served basis and for a limited number of days. Parking is at the courtesy of the stop owner. Please advise us when you make your reservation if you would like a parking slip ID. This does not guarantee a space, but only identifies your car so it will not be towed if parked in an authorized location. Parking may require a parking fee to the business owner. Please do not assume parking is free and do not park longer than permitted.
Miscellaneous
- Flag Stops
The company does not stop at Flag Stops. All stops are by reservation only.
Web Site Privacy Policy
Whidbey-SeaTac Shuttle (WSS) is committed to maintaining the privacy and security of the personal information of all visitors to this site to the fullest extent permitted by law.
When you visit the WSS Web site, some basic information may be passively collected (automatically sent to us by your Web browser). This information will be used solely to help us make this site more useful to visitors, and to learn about the number of visitors to our site and the types of technology they use. All of this helps us ensure that this site is as useful as possible. This basic information that may be collected is as follows:
- The Internet domain and IP address from which you accessed our site;
- The type of browser and operating system used to access our site;
- The date and time you accessed our site;
- The specific pages you visited; and
- If you linked to the WSS site from another Web site, the address of that Web site.
When you send an e-mail to WSS or submit information in an online form on the WSS Web site, you are voluntarily releasing that information to us. Whidbey-SeaTac Shuttle will not distribute your information to third parties for direct marketing or e-mail marketing purposes without prior consent from you, the user of this Web site.
Different data collected on the WSS web site is retained by WSS for different periods of time. If you have specific questions about data retention, please contact us.
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